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Wufoo
Tech Support Satisfaction Survey
How did you contact technical support?
In Person
Over the Telephone
Via Email
Via Internet Chat
Other
If other, please specify:
Overall, how would you rate the process for getting your problem resolved?
Very good
Good
Average
Poor
Very Poor
About how long did you have to wait before speaking to a technical support representative?
I was taken care of immediately.
Within 10 minutes
Between 10 to 30 minutes
Between 30 minutes to an hour
Between 2 to 4 hours
More than 4 hours
About how long did you have to wait before your issue was resolved?
Within 2 hours
Between 2 to 4 hours
Between 4 to 8 hours
Between 8 to 12 hours
More than 12 hours
Please tell us how well you agree with the following statements :
The Technical Support Representative listened carefully.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The Technical Support Representative was knowledgeable.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The Technical Support Representative was patient.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The Technical Support Representative was friendly.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Please share any additional comments about your experience or suggestions on how we can better improve our technical support services.
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